Privacy Policy
At Devon Dog Run we respect your privacy and take the protection of your personal data seriously. This Privacy Policy explains what personal data we collect, why we collect it, how it is used and stored, and the rights you have in relation to your information.
For the purposes of UK data protection legislation, Devon Dog Run is the Data Controller for personal data collected through this website and our booking system.
What is Personal Data?
Personal data is information relating to an identifiable individual. This may include information such as your name, address, telephone number and email address.
What Personal Data do we collect and why?
We may collect personal data including your:
- Name
- Address
- Email address
- Telephone number
- Booking and payment information
- Details you provide when contacting us
We collect this information when you make a booking, contact us with an enquiry, create or use a customer account, or choose to receive marketing communications from us.
We use this information to administer your booking, communicate with you about your visit, provide customer support, maintain appropriate business and financial records and, where you have given permission, send you marketing information.
We do not sell your personal information or share it with third parties for their own marketing purposes.
What legal basis do we use?
Under UK data protection legislation, we may process your personal data because it is necessary:
- To perform a contract with you, including processing and administering a booking;
- For our legitimate business interests, including responding to enquiries, operating and improving our services and maintaining appropriate records;
- To comply with our legal obligations; or
- Where you have given your consent, for example to receive marketing communications.
Where processing is based on consent, you can withdraw that consent at any time.
Payments
Online payments are processed securely by Stripe. Devon Dog Run does not need to store your full debit or credit card details on its own systems.
Stripe processes payment information in accordance with its own privacy and security policies.
Where is my Personal Data stored and who has access to it?
Personal data collected through our website and booking system is held within secure, password-protected systems.
Access is restricted to authorised persons who require the information in order to operate Devon Dog Run and provide services to our customers.
We may use trusted service providers to provide services such as website hosting, payment processing and delivery of transactional emails. These providers process information only as necessary to provide those services.
How long do we keep Personal Data?
We retain personal data only for as long as reasonably necessary for the purpose for which it was collected and to meet our legal, accounting and regulatory obligations.
Where information forms part of our financial or transactional records, we may need to retain it for the period required by UK tax and accounting legislation.
Information relating solely to an enquiry will normally be retained only for as long as reasonably necessary to deal with that enquiry and any subsequent correspondence.
Marketing
We will only send you marketing communications where we have an appropriate lawful basis to do so.
You can stop receiving marketing communications at any time by using the unsubscribe option provided in an email or by contacting us at info@devondogrun.co.uk.
Accessing or correcting your Personal Data
You have the right to ask what personal data we hold about you and, where appropriate, to have inaccurate information corrected.
Please contact us at info@devondogrun.co.uk.
Deleting your Personal Data
You may ask us to delete personal data that we hold about you.
There are circumstances in which we are legally required or otherwise entitled to retain information, including records relating to financial transactions. Where we are able to comply with a deletion request, we will do so.
Please contact info@devondogrun.co.uk if you wish to make a request.
Your other rights
Depending on the circumstances, UK data protection law may also give you rights to:
- Restrict the processing of your personal data;
- Object to certain processing;
- Receive certain personal data in a portable format; and
- Withdraw consent where our processing relies upon your consent.
Complaints
If you have concerns about how Devon Dog Run processes your personal data, please contact us first so that we have an opportunity to address them.
You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection.
Other websites
Our website may contain links to third-party websites. Devon Dog Run is not responsible for the privacy practices of those websites, and you should refer to their own privacy policies when visiting them.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, systems or legal obligations.
Last updated: September 2026
How to contact us
For questions about this Privacy Policy or your personal data, please email:
info@devondogrun.co.uk
Cookies Policy
Our website uses cookies and similar technologies where necessary to operate the website and booking system and, where applicable, to understand how visitors use the site.
What is a Cookie?
A cookie is a small data file stored by your browser on your computer, phone or other device when you visit a website.
Some cookies are necessary for websites to function correctly. Others may be used for purposes such as measuring website usage or remembering preferences.
Your browser allows you to control or delete cookies. Disabling certain cookies may prevent parts of the website or booking system from working correctly.
Strictly Necessary Cookies
These cookies are required for the operation of the website and booking system.
ASP.NET Session Cookie
Name: ASP.NET_SessionId
Purpose: Used by the Microsoft ASP.NET framework underpinning the website to maintain information during your visit, including information required as you move through the booking process.
The session cookie is temporary and normally expires when your browsing session ends.
Payment Cookies
Our booking system uses Stripe to process online payments. Stripe may set cookies or use similar technologies that are necessary for payment processing, fraud prevention and security.
These technologies are governed by Stripe's own privacy and cookie policies.
Google Maps
The website may use Google Maps to display the location of Devon Dog Run. Google may set cookies or process information when its mapping services are loaded.
Google's use of this information is governed by Google's own privacy policies.
Analytics Cookies
If we use analytics services such as Google Analytics, these may place cookies or use similar technologies to help us understand how visitors use the website.
Where consent is legally required for non-essential analytics cookies, they will only be used after the appropriate consent has been obtained.
Functionality Cookies
The website may use functionality cookies where required to remember choices made during your visit. Where these are not essential to providing a service you have requested, they will be subject to the appropriate cookie consent requirements.
Advertising Cookies
Devon Dog Run does not currently use cookies for targeted advertising.
More information
You can control cookies through your browser settings. Further information about cookies and how they work is also available from the Information Commissioner's Office.